The Witness00:00SYSTEM READY · NO SESSIONclaim A-4471-08 · Meridian Health Planon hold 0m 00sflag none scripted · no networkextract nonestatements 25contradictions 4refusals 3

Claims on this call

upload the AR worklist your billing system already exports

Drop your AR worklist here

.xlsx or .csv from Epic, Cerner, Meditech or any system that exports an AR follow-up list.

Your file is read in this browser and never uploaded. Nothing leaves this machine.

Call brief · sample claim, all data synthetic

Claim
A-4471-08 · R. Delgado
Payer
Meridian Health Plan
Member ID
MD77140228
Date of service
2026-05-18
Diagnosis codes
M54.51 G89.29 Z98.890
This claim so far
1h 36m on hold across 5 calls · $69.00 at the $13.80 per-call CAQH averageCAQH Index 2024 edition, 2023 data year, the latest with per-transaction figures. Computed for this claim, not cited.

What I need from this call

Scripted path: no microphone, no network, no session opens until you press Start.

ON RECORD · COMMITMENT VIOLATION · 72 DAYS APART

No, this was denied for timely filing.

Aug 14 · S. Whitfield · badge 3390 · ref 8K2J-915

Allow thirty days from receipt and then call back if you haven't seen anything.

Jun 03 · M. Alvarez · badge 4471 · ref 8K2J-114

Caught on an earlier call and kept. When the Rep contradicts the record on this call, it lands here in red.

Claim timeline

date of service May 18 · 6 calls · hold time drawn to scale under each call

on record · told to wait · 72 days elapsed

Live call

Aug 26 · the Witness is speaking to the Rep

Repchannel AWitness00:0000:1500:3000:4501:0001:1501:3001:4502:00capturedunconfirmedconfirmedx refused
Nothing yet. Press Start call.

Patients on this call

a biller does not hang up after one claim: the IVR and the hold queue cost 25 minutes, so they batch

The batch opens when the first claim is worked. Each patient keeps its own ledger and its own exit gate; the call cannot close while any of them is short a required field.

Contradiction inspector

No contradictions on this call yet. The ledger holds 25 statements from 5 calls, each with the words the rep said and a timestamp.

Capture sheet

HEALTH INSURANCE CLAIM FORM · capture copy
1aINSURED'S I.D. NUMBERMD77140228
2PATIENT'S NAMER. Delgado
21DIAGNOSIS OR NATURE OF ILLNESS (A-C)M54.51 G89.29 Z98.890
22RESUBMISSION CODE / ORIGINAL REF. NO.NOT CAPTURED
23PRIOR AUTHORIZATION NUMBERpayer said none on file · Jul 08, D. Reese

Before you hang up

  • Rep name
    waiting for the call
  • Rep badge
    waiting for the call
  • Reference number
    waiting for the call
  • Denial reason (asked)
    waiting for the call
  • Reason on the remit (asked)
    waiting for the call
  • Specific code (asked)
    waiting for the call
  • Remark code (asked)
    waiting for the call
Gate opens when the call starts.